Effective Date: September 19, 2026

Business Name: Safe Haven Care Homes

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Please read these Terms of Service ("Terms") carefully before using the website or engaging in communications with Safe Haven Care Homes ("Safe Haven," "we," "us," or "our"). By accessing our website, submitting an inquiry form, or communicating with us via phone, email, or text message (SMS), you agree to be bound by these Terms.

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1. Overview of Services

Safe Haven Care Homes operates licensed residential care, assisted living, and senior care homes in Northern California. Our website provides information regarding our care facilities, amenities, available rooms, residential care programs, and options to schedule facility tours or request care assessments.

Note: Content on our website is for informational purposes only and does not constitute medical advice or a binding agreement for residential placement.

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2. Use of Website & Inquiry Forms

By using our website, you represent that you are at least 18 years old and capable of entering into a binding legal agreement. When submitting forms or providing contact details through our website, you agree to provide accurate, current, and complete information.

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3. Customer Care SMS / Text Messaging Terms

Safe Haven Care Homes offers a Customer Care text messaging service to communicate with prospective residents, family members, and authorized contacts who inquire about our services or request information.

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A. Opt-In & Consent

• You opt in to receive text messages from Safe Haven Care Homes by filling out a web inquiry or contact form on with your mobile phone number and checking the explicit opt-in box, or by initiating a text message directly to our business phone numbers.

• Consent to receive SMS messages is not a condition of purchasing any services or entering into a residential care agreement with Safe Haven Care Homes.

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B. Message Types & Frequency

• Text messages sent by Safe Haven Care Homes are limited to 1-on-1 Customer Care communications, including responses to service inquiries, tour scheduling and confirmations, resident care updates, and direct support requests.

• We do not send unsolicited marketing blasts or promotional bulk SMS.

• Message frequency varies depending on your interaction and requests.

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C. Fees & Rates

• Message and data rates may apply depending on your mobile carrier plan. Safe Haven Care Homes does not charge a fee for sending or receiving text messages, but standard message charges from your wireless provider may apply.

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D. Opt-Out (STOP Instructions)

• You may opt out of receiving text messages at any time. To stop receiving SMS messages from Safe Haven Care Homes, reply STOP to any text message you receive from us.

• Upon sending STOP, you will receive one final text message confirming that you have been unsubscribed. No further automated or conversational text messages will be sent unless you explicitly opt in again.

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E. Support (HELP Instructions)

• If you need assistance or have questions regarding our text messaging service, reply HELP to any text message, call us at (650) 436-5482 Ext. 101, or email aileen@safehavenrcfe.com.

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F. Carrier Disclaimer

• Wireless carriers (including but not limited to AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed or undelivered messages.

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4. Privacy & Data Protection

Your privacy is paramount to us. Please review our to understand how we collect, use, and protect your personal information.

SMS Opt-In Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support the delivery of the messaging program or as required by law.

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5. Intellectual Property

All content on , including text, logos, graphics, images, and software, is the property of Safe Haven Care Homes or its content suppliers and is protected by copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is prohibited.

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6. Limitation of Liability

To the fullest extent permitted by law, Safe Haven Care Homes, its founders, administrators, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website, delay or failure in receiving SMS messages, or reliance on information provided on our website.

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7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

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8. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice. Changes will become effective immediately upon posting to this page with an updated "Effective Date." Your continued use of our website or SMS services following any changes signifies your acceptance of the revised Terms.

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9. Contact Us

If you have questions or concerns regarding these Terms of Service or our communications, please contact us:

Safe Haven Care Homes

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Attention: Administration

Phone: (650) 436-5482 Ext. 101

Email: aileen@safehavenrcfe.com